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Rental Instructions

Before You Watch

  • Open the program only on the device and browser that you plan on watching it in its entirety. Once you open the film, you cannot re-open the film on another device or browser. See supported devices and browsers below.
  • Once you begin watching a program, you will have 24 hours to complete it.
  • All online programs are geoblocked to the United States.

How To Watch

  • Buy your virtual pass here! (Rental passes do not include in-person programs)
  • Once you’ve purchased a ticket to rent a film, you’ll receive a confirmation email from “2024 PAAFF Tickets” with a link to your virtual screening room.
  • Click your personalized on-demand pass link. This will take you to your own personalized On-Demand Pass page.
  • Open the program only on the device and browser that you plan on watching it in its entirety. Once you open the film, you cannot re-open the film on another device or browser. See supported devices and browsers below.
  • Click on your program of choice.
  • Click play on the video player.
  • You do not need to click or refresh anything throughout the viewing experience. Each part will play automatically, including the pre-show, screening, and/or post-show Q&A.
  • The film will be available for 24 hours after you press play.
  • Sit back and enjoy.

Rental FAQs

 

What are the system requirements?

You can watch content on PCs running Windows 7+, and Intel-based Macs running OSX 10.12+. You can also watch films on Android tablets and phones using Chrome, and on iPhones and iPads using Safari.

What are the requirements for Windows computers?

Windows 7, Windows 8.1 or Windows 10

Supported browsers: Google Chrome, Firefox, Microsoft Edge, Opera. We recommend using the latest version of your browser. Internet Explorer is not supported.

What are the requirements for Mac computers?

Mac OSX 10.12 or later

Supported browsers: Google Chrome, Firefox, Safari, or Opera. We recommend using the latest version of your browser.

Can I watch content on my iPhone/iPad?

Yes, you can watch content using Safari on iOS 11.2 or later. Please note that you must have “Screen Mirroring” turned off for content to play, and you cannot use a lightning to HDMI adapter plugged into the device.

Can I watch content on my Android Device?

Yes, you can watch content using Chrome on Android 6.0 or later. 

Can I Chromecast content?

You can Chromecast from a Chrome web browser on PC and Mac computers as well as Android devices by selecting the cast button () in the bottom right-hand side of the player. 

Can I AirPlay to my AppleTV?

You can AirPlay from most browsers if you have Apple TV by selecting the AirPlay button () in the bottom right-hand side of the player.

What happens if I forget my password?

Use the password reset option on the login page to reset your password. You will need access to the e-mail address you use to log in.

Why does video playback stall or not play smoothly?

We use adaptive bitrate streaming which means the streaming quality will automatically adjust based on your internet speed. If your internet connection is poor or inconsistent you may experience problems during playback. If you’re on wifi, try moving closer to your router.

Why do I see a black screen if I am watching content with AirPay on my TV?

You likely have “Screen Mirroring” turned on in your device settings. Please turn off the screen mirroring setting and start AirPlay by selecting the AirPlay button () in the bottom right-hand side of the player.

Why do I see a black screen after the pre-roll if I am casting to Chromecast?

Some Chromecast versions cannot support transitions from one video to another. If this happens, turn off casting and re-start it once the film starts playing.

If you have read through these instructions and are still experiencing issues, feel free to reach out and we will see how we can help you. Due to limited staff resources, please allow for 24 hours to receive a response before reaching out again.